Process template
Incident Response Runbook template
An incident response runbook flowchart from detection through severity checks, escalation, mitigation and a post-incident report.
What this template is for
Process diagrams show the steps of work in order, including the decisions and handoffs. They are the fastest way to find a missing step or a bottleneck.
The Incident Response Runbook template is a good fit for:
- On-call runbooks
- IT and engineering incident planning
- Training new responders
How to customise it
- Press Use this template to open it in the editor. Nothing to install and no account needed.
- Click any shape to change its text, then replace the example wording with your own.
- Change colours, fonts and sizes, add or delete shapes, and redraw connectors to match your process.
- Export your finished diagram as a PNG for slides and documents, or a PDF for printing, with no watermark.
Tip: Add the real contact names or channels at each escalation step, and test the runbook in a drill.